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Car Cover.com is a company that sells premium, custom fitted vehicle covers with varying tiers of robustness. From Bronze to Gold with multiple layers of indoor and outdoor protection. Their Gold and Black Satin(Indoor only) tiered car covers offer lifetime warranty.
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Car Cover.com sold many car covers under the guise of a "limited lifetime warranty". At one point the warranty and terms of condition stated 3 free car cover replacements per 1 purchased car cover. They have now updated their T&C's on their website and changed their policy to do a prorated replacement.
I've recently made a warranty claim for a product purchased in 2023 while under the 3 free replacement clause however, they are wanting to charge me the prorated fee for replacement under their updated T&C.
New Warranty policy
Gold Shield 5L covers: (Cars, SUV, Truck, Van)
0-6 months: Free cover
6-12 months: 80% Off
1-2 years: 70% Off
2-3 years: 60% Off
3-5 years: 50% Off
5+ years: 40% Off
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This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the CarCover.com category.
Car Cover.com is a company that sells premium, custom fitted vehicle covers with varying tiers of robustness. From Bronze to Gold with multiple layers of indoor and outdoor protection. Their Gold and Black Satin(Indoor only) tiered car covers offer lifetime warranty.
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
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Consumer impact summary
Overview of concerns that arise from the company's conduct regarding (if applicable):
User Freedom
User Privacy
Business Model
Market Control
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Incidents
Car Cover.com sold many car covers under the guise of a "limited lifetime warranty". At one point the warranty and terms of condition stated 3 free car cover replacements per 1 purchased car cover. They have now updated their T&C's on their website and changed their policy to do a prorated replacement.
I've recently made a warranty claim for a product purchased in 2023 while under the 3 free replacement clause however, they are wanting to charge me the prorated fee for replacement under their updated T&C.
New Warranty policy
Gold Shield 5L covers: (Cars, SUV, Truck, Van)
0-6 months: Free cover
6-12 months: 80% Off
1-2 years: 70% Off
2-3 years: 60% Off
3-5 years: 50% Off
5+ years: 40% Off
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the CarCover.com category.
