Jump to content

Brother Refresh EZ Print Subscription Service

From Consumer_Action_Taskforce
Revision as of 07:29, 8 February 2025 by Watchdog (talk | contribs) (added: eligible printers in program, table listing attributes)
Brother Refresh Service
Basic Information
Release Year 2021
Product Type Subscription-as-a-Service
In Production Yes
Official Website Brother Refresh

The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.

The Brother Refresh service currently offers two programs: EZ Auto Reordering (hereby referred to as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (hereby referred to as EZ-PSP), where the the user pays per page printed.

Here are the features offered to the end user to maintain and service their machines:

EZ-ARP EZ-PSP
Auto Cartridge Ordering Yes Yes
Free Trial No Yes
Payments Pay-By-Cartridge Pay-By-Page
Cartridge Type Standard or XL XL or Super XL
Shipping Costs >$19.99 Free Free (plan-based)
Warranty No Limited (plan-based)
Customer Service Yes Yes
Flexible Plans No Yes
Easy Cancellation Yes Yes

Subscription Eligible Printers

Brother currently lists these printers available to enter the Refresh program. These printers can either be "Refresh-ready", with Refresh EZ-Print Subscription ink and toner cartridges included or activated post-purchase via the Brother website. Once the printer is activated, and so long as you are subscribed to the service, only the Refresh cartridges or toner supplied by Brother can be used.

Printer Type Models Promoted Free Trial Cartridge Series Disclosed Cartridge Yield Disclosed
Mono Laser Printers 13 Yes Yes No No
Color Laser Printer 0 Yes No No No
Inkjet Printers 8 Yes Yes No No