Brother Refresh EZ Print Subscription Service
| Basic Information | |
|---|---|
| Release Year | 2021 |
| Product Type | Subscription-as-a-Service |
| In Production | Yes |
| Official Website | Brother Refresh |
The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.
The Brother Refresh service currently offers two programs: EZ Auto Reordering (hereby referred to as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (hereby referred to as EZ-PSP), where the the user pays per page printed.
Here are the features offered to the end user to maintain and service their machines:
| EZ-ARP | EZ-PSP | |
|---|---|---|
| Auto Cartridge Ordering | Yes | Yes |
| Free Trial | No | Yes |
| Payments | Pay-By-Cartridge | Pay-By-Page |
| Cartridge Type | Standard or XL | XL or Super XL |
| Shipping Costs | >$19.99 Free | Free (plan-based) |
| Warranty | No | Limited (plan-based) |
| Customer Service | Yes | Yes |
| Flexible Plans | No | Yes |
| Easy Cancellation | Yes | Yes |
Subscription Eligible Printers
Brother currently lists these printers available to enter the Refresh program. These printers can either be "Refresh-ready", with Refresh EZ-Print Subscription ink and toner cartridges included or activated post-purchase via the Brother website. Once the printer is activated, and so long as you are subscribed to the service, only the Refresh cartridges or toner supplied by Brother can be used.
| Printer Type | Models | Promoted | Free Trial | Cartridge Series Disclosed | Cartridge Yield Disclosed |
|---|---|---|---|---|---|
| Mono Laser Printers | 13 | Yes | Yes | No | No |
| Color Laser Printer | 0 | Yes | No | No | No |
| Inkjet Printers | 8 | Yes | Yes | No | No |