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Brother Refresh EZ Print Subscription Service

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Revision as of 10:28, 7 February 2025 by Watchdog (talk | contribs) (table added, comparison added)
Brother Refresh Service
Basic Information
Release Year 2021
Product Type Subscription-as-a-Service
In Production Yes
Official Website Brother Refresh

The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.

The Brother Refresh service currently offers two programs: EZ Auto Reordering (hereby referred to as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (hereby referred to as EZ-PSP), where the the user pays per page printed.

Here are the features offered to the end user to maintain and service their machines:

EZ Auto EZ Print
Auto Cartridge Ordering Yes Yes
Free Trial No Yes
Payments Pay-By-Cartridge Pay-By-Page
Cartridge Type Standard or XL XL Only
Shipping Costs >$19.99 Free Free (plan-based)
Warranty No Limited (plan-based)
Customer Service Yes Yes
Flexible Plans No Yes
Easy Cancellation Yes Yes