Brother Refresh EZ Print Subscription Service
Brother Refresh Service
| Basic Information | |
|---|---|
| Release Year | 2021 |
| Product Type | Subscription-as-a-Service |
| In Production | Yes |
| Official Website | Brother Refresh |
The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.
The Brother Refresh service currently offers two programs: EZ Auto Reordering (hereby referred to as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (hereby referred to as EZ-PSP), where the the user pays per page printed.
Here are the features offered to the end user to maintain and service their machines:
| EZ Auto | EZ Print | |
|---|---|---|
| Auto Cartridge Ordering | Yes | Yes |
| Free Trial | No | Yes |
| Payments | Pay-By-Cartridge | Pay-By-Page |
| Cartridge Type | Standard or XL | XL Only |
| Shipping Costs | >$19.99 Free | Free (plan-based) |
| Warranty | No | Limited (plan-based) |
| Customer Service | Yes | Yes |
| Flexible Plans | No | Yes |
| Easy Cancellation | Yes | Yes |