Bose QuietComfort Sleepbuds doesn't allow purchasing new case
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https://www.reddit.com/r/bose/comments/lj0q2f/bose_quietcomfort_earbuds_case_replacement/
https://www.reddit.com/r/righttorepair/comments/1fgbf33/no_way_this_is_fair_from_bose/
https://www.bose.com/p/earbuds/bose-quietcomfort-headphones/QCEARB24-HEADPHONEIN.html?
Bose QuietComfort earbuds are reported from many consumers that you cannot get a new case for the earbuds if anything happens to the product; even when purchasing the case only secondhand, it will not allow it via effectively bricking the earbuds by comparing serial numbers.
One user claims that customer support can get trade-ins with a purchase instead of being allowed to simply purchase a new case. The listed number is $126, which is far more than half the price for the least complicated part of the entire unit, and even so a lot more hassle and work that could have been done by simply purchasing a new working case. However, other users are told to simply purchase an entire new unit, implying a dissonance and lack of congruence with Bose customer support.
Background[edit | edit source]
$2
[Incident][edit | edit source]
[Company]'s response[edit | edit source]
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Consumer response[edit | edit source]
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