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Brother Refresh EZ Print Subscription Service: Difference between revisions

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The Brother Industries Ltd.: '''Refresh Program Subscription Service''' is a Subscription-as-a-Service ('''SubS''') launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.
The Brother Industries Ltd.: '''Refresh Program Subscription Service''' is a Subscription-as-a-Service ('''SubS''') launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.


The [https://www.brother-usa.com/supplies/refresh-smart-delivery Brother Refresh] service currently offers two programs: '''EZ Auto Reordering''' (hereby referred to as '''EZ-ARP''') or '''EZ Print Subscription''' (hereby referred to as '''EZ-PSP''')
The [https://www.brother-usa.com/supplies/refresh-smart-delivery Brother Refresh] service currently offers two programs: '''EZ Auto Reordering''' (hereby referred to as '''EZ-ARP'''), where the end-user pays only to replace a depleted cartridge or '''EZ Print Subscription''' (hereby referred to as '''EZ-PSP'''), where the the user pays per page printed.
 
Here are the features offered to the end user to maintain and service their machines:
{| class="wikitable"
!
!EZ Auto
!EZ Print
|-
|'''Auto Cartridge Ordering'''
|Yes
|Yes
|-
|'''Free Trial'''
|No
|Yes
|-
|'''Payments'''
|Pay-By-Cartridge
|Pay-By-Page
|-
|'''Cartridge Type'''
|Standard or XL
|XL Only
|-
|'''Shipping Costs'''
|>$19.99 Free
|Free (plan-based)
|-
|'''Warranty'''
|No
|Limited (plan-based)
|-
|'''Customer Servic'''e
|Yes
|Yes
|-
|'''Flexible Plans'''
|No
|Yes
|-
|'''Easy Cancellation'''
|Yes
|Yes
|}

Revision as of 10:28, 7 February 2025

Brother Refresh Service
Basic Information
Release Year 2021
Product Type Subscription-as-a-Service
In Production Yes
Official Website Brother Refresh

The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.

The Brother Refresh service currently offers two programs: EZ Auto Reordering (hereby referred to as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (hereby referred to as EZ-PSP), where the the user pays per page printed.

Here are the features offered to the end user to maintain and service their machines:

EZ Auto EZ Print
Auto Cartridge Ordering Yes Yes
Free Trial No Yes
Payments Pay-By-Cartridge Pay-By-Page
Cartridge Type Standard or XL XL Only
Shipping Costs >$19.99 Free Free (plan-based)
Warranty No Limited (plan-based)
Customer Service Yes Yes
Flexible Plans No Yes
Easy Cancellation Yes Yes