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Best Buy discontinuation of Insignia Connect: Difference between revisions
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Overhauled "References" section to better align with the quality standard set by other articles. Added "Background" section providing additional information about the incident (incomplete). Moved some information from the introductory paragraph to its own section. |
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On November 6, 2019, [[Best Buy]] discontinued support for its Insignia Connect app.<ref name=":0">https://web.archive.org/web/ | On November 6, 2019, [[Best Buy]] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref> This resulted in major functionality losses for affected Insignia products that used the service. | ||
== Background == | == Background == | ||
Insignia is a private label brand that Best Buy uses to stock its own items alongside name-brands within its stores.<ref>[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Best Buy. "Best Buy Brands."]</ref> | |||
== Affected Products<ref name=":0" /> == | == Affected Products<ref name=":0" /> == | ||
| Line 20: | Line 21: | ||
!Product | !Product | ||
!Model | !Model | ||
!Affected Functionality<ref name=":2" />{{Citation needed}} | !Affected Functionality<ref name=":2">[https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 Statt, Nick. "Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work." The Verge, September 6, 2019.]</ref>{{Citation needed}} | ||
|- | |- | ||
|Insignia - Wi-Fi Smart Plug | |Insignia - Wi-Fi Smart Plug | ||
|NS-SP1X7<ref>https://web.archive.org/web/20240422085625/https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012 | |NS-SP1X7<ref>[https://web.archive.org/web/20240422085625/https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012 Best Buy. "Insignia™ - Wi-Fi Smart Plug - White."]</ref> | ||
|Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. | |Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. | ||
|- | |- | ||
|Insignia - Wi-Fi Smart Plug with Power Metering capability | |Insignia - Wi-Fi Smart Plug with Power Metering capability | ||
|NS-SP1XM8<ref>https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000</ref> | |NS-SP1XM8<ref>[https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000 Best Buy. "Insignia™ - Wi-Fi Smart Plug with Power Metering capability - White."]</ref> | ||
|Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. | |Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. | ||
|- | |- | ||
|Insignia - Wi-Fi Smart In-Wall Light Switch | |Insignia - Wi-Fi Smart In-Wall Light Switch | ||
|NS-CH1XIS8<ref>https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100</ref> | |NS-CH1XIS8<ref>[https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100 Best Buy. "Insignia™ - Wi-Fi Smart In-Wall Light Switch - White."]</ref> | ||
|Switch can no longer be toggled on or off remotely with the use of an app. | |Switch can no longer be toggled on or off remotely with the use of an app. | ||
|- | |- | ||
|Insignia - 720p Wi-Fi Camera | |Insignia - 720p Wi-Fi Camera | ||
|NS-CH1IPC8<ref>https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 | |NS-CH1IPC8<ref>[https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 Best Buy. "Insignia™ - 720p Wi-Fi Camera - White."]</ref> | ||
|"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | |"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | ||
|- | |- | ||
| Line 44: | Line 45: | ||
== Consumer Harm == | == Consumer Harm == | ||
=== Compensation With a Catch === | |||
Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">[https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine Insgnia. "FAQ." December 12, 2019.]</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2" /><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref name=":3">[https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/ Insignia. "Insignia Connect Product Validation Site." November 9, 2019.]</ref> | |||
=== Harm to Consumer Ownership === | |||
=== Generation of E-Waste === | |||
== See Also == | == See Also == | ||
Revision as of 17:29, 17 January 2025
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On November 6, 2019, Best Buy discontinued support for its Insignia Connect app.[1] This resulted in major functionality losses for affected Insignia products that used the service.
Background
Insignia is a private label brand that Best Buy uses to stock its own items alongside name-brands within its stores.[2]
Affected Products[1]
| Product | Model | Affected Functionality[3][citation needed ] |
|---|---|---|
| Insignia - Wi-Fi Smart Plug | NS-SP1X7[4] | Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. |
| Insignia - Wi-Fi Smart Plug with Power Metering capability | NS-SP1XM8[5] | Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. |
| Insignia - Wi-Fi Smart In-Wall Light Switch | NS-CH1XIS8[6] | Switch can no longer be toggled on or off remotely with the use of an app. |
| Insignia - 720p Wi-Fi Camera | NS-CH1IPC8[7] | "[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."[3] |
| Insignia WiFi Freezers | [citation needed ] | "[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."[3] |
Consumer Harm
Compensation With a Catch
Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.[8][1] Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.[3][8] Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.[9]
Harm to Consumer Ownership
Generation of E-Waste
See Also
References
- ↑ 1.0 1.1 1.2 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.
- ↑ Best Buy. "Best Buy Brands."
- ↑ 3.0 3.1 3.2 3.3 Statt, Nick. "Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work." The Verge, September 6, 2019.
- ↑ Best Buy. "Insignia™ - Wi-Fi Smart Plug - White."
- ↑ Best Buy. "Insignia™ - Wi-Fi Smart Plug with Power Metering capability - White."
- ↑ Best Buy. "Insignia™ - Wi-Fi Smart In-Wall Light Switch - White."
- ↑ Best Buy. "Insignia™ - 720p Wi-Fi Camera - White."
- ↑ 8.0 8.1 Insgnia. "FAQ." December 12, 2019.
- ↑ Insignia. "Insignia Connect Product Validation Site." November 9, 2019.