Telstra: Difference between revisions
mNo edit summary |
Added two controversys referenced to ACCC investigations, and added detail to the background/description |
||
| Line 15: | Line 15: | ||
Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand. | Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand. | ||
Originally established as a government-owned entity, Telstra underwent privatization and became a fully private company by 2006. It is currently listed on the Australian Securities Exchange (ASX) as a publicly traded company. | Originally established as a government-owned entity under the name Telecom Australia, Telstra underwent privatization and became a fully private company by 2006. It is currently listed on the Australian Securities Exchange (ASX) as a publicly traded company. | ||
== References == | Telstra launched the 'Belong' brand in 2013 as a low-cost mobile and internet services provider and acquired Boost Mobile (Australia) in 2024. | ||
Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States. | |||
== Controversy's == | |||
=== Reducing speeds on Belong NBN plans === | |||
In November 2020 Telstra migrated 8,897 customers from a 100Mbps plan to a 40Mbps plan without notifying them. There was no price change for these customers even though Telstra saved $7 per customer per month for the newer lower speed service. Telstra was forced to pay $15 Million in penalties after the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court.<ref>ACCC - Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims - https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims</ref> | |||
=== Selling mobile contracts to customers who cannot afford them === | |||
Between January 2016 and August 2018 representatives at Telstra stores sold unaffordable contracts to 108 Indigenous customers. Sales staff manipulated credit assessments, misrepresented products as free and exploited language barriers. In 2020 the ACCC instituted Federal Court proceedings against Telstra for unconscionable conduct and the Federal Court ordered Telstra to pay $50 Million in penalties. <ref>ACCC - Telstra to pay $50m penalty for unconscionable sales to Indigenous consumers https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers</ref> | |||
==References== | |||
<references /> | <references /> | ||
Revision as of 05:46, 27 February 2025
| Basic information | |
|---|---|
| Founded | 1975 |
| Type | Public |
| Industry | Telecommunications |
| Official website | https://telstra.com.au/ |
Telstra Group Limited is Australia's largest telecommunications provider, offering a wide range of services including mobile, broadband, and fixed-line telephony to the Australian market. As of the latest data, Telstra supports approximately 22.5 million retail mobile services and 3.4 million fixed data services. [1][2]
Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand.
Originally established as a government-owned entity under the name Telecom Australia, Telstra underwent privatization and became a fully private company by 2006. It is currently listed on the Australian Securities Exchange (ASX) as a publicly traded company.
Telstra launched the 'Belong' brand in 2013 as a low-cost mobile and internet services provider and acquired Boost Mobile (Australia) in 2024.
Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.
Controversy's
Reducing speeds on Belong NBN plans
In November 2020 Telstra migrated 8,897 customers from a 100Mbps plan to a 40Mbps plan without notifying them. There was no price change for these customers even though Telstra saved $7 per customer per month for the newer lower speed service. Telstra was forced to pay $15 Million in penalties after the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court.[3]
Selling mobile contracts to customers who cannot afford them
Between January 2016 and August 2018 representatives at Telstra stores sold unaffordable contracts to 108 Indigenous customers. Sales staff manipulated credit assessments, misrepresented products as free and exploited language barriers. In 2020 the ACCC instituted Federal Court proceedings against Telstra for unconscionable conduct and the Federal Court ordered Telstra to pay $50 Million in penalties. [4]
References
- ↑ Telstra - About Our Company - 2025-01-14: https://www.telstra.com.au/aboutus/our-company
- ↑ Telstra Group Limited - Wikipedia: https://en.wikipedia.org/wiki/Telstra
- ↑ ACCC - Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims - https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims
- ↑ ACCC - Telstra to pay $50m penalty for unconscionable sales to Indigenous consumers https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers