Brother Refresh EZ Print Subscription Service: Difference between revisions
m updates, added detail on eligibility, grammar |
m added: references, misleading or false promotion, uploaded transcripts |
||
| Line 10: | Line 10: | ||
The Brother Industries Ltd.: '''Refresh Program Subscription Service''' is a Subscription-as-a-Service ('''SubS''') launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management. | The Brother Industries Ltd.: '''Refresh Program Subscription Service''' is a Subscription-as-a-Service ('''SubS''') launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management. | ||
The [https://www.brother-usa.com/supplies/refresh-smart-delivery Brother Refresh] service currently offers two programs: '''EZ Auto Reordering''' ( | The [https://www.brother-usa.com/supplies/refresh-smart-delivery Brother Refresh] service currently offers two programs: '''EZ Auto Reordering''' (abbreviated as '''EZ-ARP'''), where the end-user pays only to replace a depleted cartridge or '''EZ Print Subscription''' (abbreviated as '''EZ-PSP'''), where the the user pays per page printed. | ||
Listed are the program features offered to the end user to maintain and service their machines: | Listed are the program features offered to the end user to maintain and service their machines: | ||
| Line 58: | Line 58: | ||
Brother currently lists [https://www.brother-usa.com/supplies/subscription-info/eligible-printers/products#sort=%40productcataloglistprice%20descending these printers] available to enter the Refresh program. The printer can either be "Refresh-ready" (with Refresh EZ-Print Subscription ink and toner cartridges included) or activated post-purchase via the Brother website. Once the printer is activated and enrolled to the Refresh service, only cartridges or toner supplied by Brother can be used. | Brother currently lists [https://www.brother-usa.com/supplies/subscription-info/eligible-printers/products#sort=%40productcataloglistprice%20descending these printers] available to enter the Refresh program. The printer can either be "Refresh-ready" (with Refresh EZ-Print Subscription ink and toner cartridges included) or activated post-purchase via the Brother website. Once the printer is activated and enrolled to the Refresh service, only cartridges or toner supplied by Brother can be used. | ||
'''EZ Print Subscription''' (pay-per-page) | ====== '''EZ Print Subscription''' (pay-per-page) ====== | ||
{| class="wikitable" | {| class="wikitable" | ||
!Printer Type | !Printer Type | ||
| Line 71: | Line 71: | ||
|Yes | |Yes | ||
|Yes | |Yes | ||
| | |Unknown | ||
| | |Unknown | ||
|- | |- | ||
|Color Laser Printer | |Color Laser Printer | ||
| Line 78: | Line 78: | ||
|Yes | |Yes | ||
|No | |No | ||
| | |Unknown | ||
| | |Unknown | ||
|- | |- | ||
|Inkjet Printers | |Inkjet Printers | ||
| Line 85: | Line 85: | ||
|Yes | |Yes | ||
|Yes | |Yes | ||
| | |Unknown | ||
| | |Unknown | ||
|} | |} | ||
'''EZ Auto Reordering''' (pay-per-cartridge) | |||
====== '''EZ Auto Reordering''' (pay-per-cartridge) ====== | |||
{| class="wikitable" | {| class="wikitable" | ||
!Printer Type | !Printer Type | ||
!Models | !Models | ||
!Promoted | ![https://www.brother-usa.com/supplies/ez-auto-reordering Promoted] | ||
!Free Trial | !Free Trial | ||
!Cartridge Series Disclosed | !Cartridge Series Disclosed | ||
| Line 101: | Line 102: | ||
|Yes | |Yes | ||
|No | |No | ||
| | |Yes | ||
| | |Yes | ||
|- | |- | ||
|Color Laser Printer | |Color Laser Printer | ||
| Line 108: | Line 109: | ||
|Yes | |Yes | ||
|No | |No | ||
| | |Yes | ||
| | |Yes | ||
|- | |- | ||
|Inkjet Printers | |Inkjet Printers | ||
| Line 115: | Line 116: | ||
|Yes | |Yes | ||
|No | |No | ||
| | |Yes | ||
| | |Yes | ||
|} | |} | ||
====== False or Misleading Promotion ====== | |||
* Brother clearly advertises color plans in the '''EZ-Print''' program yet no color printers are currently eligible. | |||
* Brother clearly advertises discounted ink & toner in the '''EZ-Auto Reorder''' program yet no inkjet printers are currently eligible. | |||
==Subscription Claims== | ==Subscription Claims== | ||
| Line 123: | Line 129: | ||
Brother states that the EZ-Print subscription program can '''save the end-user up to 50%''' on genuine Brother ink or toner. | Brother states that the EZ-Print subscription program can '''save the end-user up to 50%''' on genuine Brother ink or toner. | ||
== References == | |||
# | |||
{{DEFAULTSORT:Brother Refresh Subscription Service}} | {{DEFAULTSORT:Brother Refresh Subscription Service}} | ||
[[Category:Subscription-based services]] | [[Category:Subscription-based services]] | ||
[[Category:Printers]] | [[Category:Printers]] | ||
Revision as of 23:58, 8 February 2025
Brother Refresh Service
| Basic Information | |
|---|---|
| Release Year | 2021 |
| Product Type | Subscription-as-a-Service |
| In Production | Yes |
| Official Website | Brother Refresh |
The Brother Industries Ltd.: Refresh Program Subscription Service is a Subscription-as-a-Service (SubS) launched in August 2021. The program claims to offer domestic and business users the advantage of an on-demand, lower-cost printing solution that provides genuine Brother consumables directly to their door, without the need for end-user consumable management.
The Brother Refresh service currently offers two programs: EZ Auto Reordering (abbreviated as EZ-ARP), where the end-user pays only to replace a depleted cartridge or EZ Print Subscription (abbreviated as EZ-PSP), where the the user pays per page printed.
Listed are the program features offered to the end user to maintain and service their machines:
| EZ-ARP | EZ-PSP | |
|---|---|---|
| Auto Cartridge Ordering | Yes | Yes |
| Free Trial | No | Yes |
| Payments | Pay-Per-Cartridge | Pay-Per-Page |
| Cartridge Type | Standard or XL | XL or Super XL |
| Shipping Costs | >$19.99 Free | Free (plan-based) |
| Warranty | No | Limited (plan-based) |
| Customer Service | Yes | Yes |
| Flexible Plans | No | Yes |
| Easy Cancellation | Yes | Yes |
Subscription Eligibility
Brother currently lists these printers available to enter the Refresh program. The printer can either be "Refresh-ready" (with Refresh EZ-Print Subscription ink and toner cartridges included) or activated post-purchase via the Brother website. Once the printer is activated and enrolled to the Refresh service, only cartridges or toner supplied by Brother can be used.
EZ Print Subscription (pay-per-page)
| Printer Type | Models | Promoted | Free Trial | Cartridge Series Disclosed | Cartridge Yield Disclosed |
|---|---|---|---|---|---|
| Mono Laser Printers | 13 | Yes | Yes | Unknown | Unknown |
| Color Laser Printer | 0 | Yes | No | Unknown | Unknown |
| Inkjet Printers | 8 | Yes | Yes | Unknown | Unknown |
EZ Auto Reordering (pay-per-cartridge)
| Printer Type | Models | Promoted | Free Trial | Cartridge Series Disclosed | Cartridge Yield Disclosed |
|---|---|---|---|---|---|
| Mono Laser Printers | 141 | Yes | No | Yes | Yes |
| Color Laser Printer | 31 | Yes | No | Yes | Yes |
| Inkjet Printers | 0 | Yes | No | Yes | Yes |
False or Misleading Promotion
- Brother clearly advertises color plans in the EZ-Print program yet no color printers are currently eligible.
- Brother clearly advertises discounted ink & toner in the EZ-Auto Reorder program yet no inkjet printers are currently eligible.
Subscription Claims
Brother states that the EZ-Print subscription program can save the end-user up to 50% on genuine Brother ink or toner.