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Created page with "Protonmail is a privacy focused email client based in Switzerland which has partnered with non Swiss content delivery networks like Radware. ProtonMail offers cloud email, calendar, VPN, and cloud storage services. Protonmail has a marketing focus on privacy over competitors like Google or Microsoft. Protonmail does currently have malicious user practices. For example when your subscription is up for renewal an invoice will be put on your account for the full renewal am..."
 
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Protonmail is a privacy focused email client based in Switzerland which has partnered with non Swiss content delivery networks like Radware. ProtonMail offers cloud email, calendar, VPN, and cloud storage services. Protonmail has a marketing focus on privacy over competitors like Google or Microsoft.
{{Irrelevant}}


Protonmail does currently have malicious user practices. For example when your subscription is up for renewal an invoice will be put on your account for the full renewal amount. If you picked a 12 month plan an invoice will automatically be placed for another 12 months. User support has told me there is no way to remove this invoice without paying, and my account will be disabled if not paid. Their conflict between their marketing of user rights vs predatory sales is very concerning.
ProtonMail is a privacy focused email client based in Switzerland which has partnered with non Swiss content delivery networks like Radware. ProtonMail offers cloud email, calendar, VPN, and cloud storage services. ProtonMail has a marketing focus on privacy over competitors like Google or Microsoft.
 
== False advertising and work with authorities ==
Protonmail has advertised itself as a private and secure service, as by their own words "No personal information is required to create your secure email account. By default, we do not keep any IP logs which can be linked to your anonymous email account. Your privacy comes first.", which was part of the advertising on their official website<ref><nowiki>https://web.archive.org/web/20210831234120/https://protonmail.com/</nowiki></ref> (www.protonmail.com, now www.proton.me). As it turned out, that statement was false. In 2021, a member of a French activist group had been using Protonmail to communicate with the group, and as an investigation was launched involving them, the email provider has quickly handed over the user's IP address and other data like the device they were using<ref><nowiki>https://techcrunch.com/2021/09/06/protonmail-logged-ip-address-of-french-activist-after-order-by-swiss-authorities/</nowiki></ref>. After the news reached the public and sparked a controversy, claims about the lack of IP logging were swiftly removed from the website. The company tried to excuse their behavior by stating, that they do not have to comply with authorities such as EUROPOL, and although this may be true, in cases of investigations the bigger organizations from outside simply use the Swiss government as a middleman to get any request through that they wish. Protonmail is not anonymous and any information will be handed over when requested by the Swiss government, which does also cooperate with other investigative authorities, leading to essentially no protection in case of any such event.  
 
Endorsement of Donald Trump by CEO Andy Yen on Twitter.
 
[https://archive.ph/txuJ2 Tweet archive]
 
[https://www.reddit.com/r/ProtonMail/comments/1i2nz9v/on_politics_and_proton_a_message_from_andy/ Proton official response on the Proton subreddit]
 
Proton announces partnership with Zoom, a non private messaging platform.
 
[https://proton.me/support/calendar-zoom How to add Zoom meetings to event invitations]
 
== References ==
<references />

Latest revision as of 11:08, 25 February 2025

⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

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Notice: This Article's Relevance Is Under Review

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Why This Article Is In Question

Articles in this wiki have to meet the following criteria:

  • Systemic Nature: Demonstrate a broader pattern of systemic abuse, negligence, or policies that align with modern consumer exploitation (e.g., ownership revocation, barriers to repair, privacy violations, changing the terms of the sale after the sale).
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  • A single negative customer experience; with no evidence of systemic issues or company policies enabling such behavior.
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End of Stub Notice. The article content begins below this line.

ProtonMail is a privacy focused email client based in Switzerland which has partnered with non Swiss content delivery networks like Radware. ProtonMail offers cloud email, calendar, VPN, and cloud storage services. ProtonMail has a marketing focus on privacy over competitors like Google or Microsoft.

False advertising and work with authorities[edit | edit source]

Protonmail has advertised itself as a private and secure service, as by their own words "No personal information is required to create your secure email account. By default, we do not keep any IP logs which can be linked to your anonymous email account. Your privacy comes first.", which was part of the advertising on their official website[1] (www.protonmail.com, now www.proton.me). As it turned out, that statement was false. In 2021, a member of a French activist group had been using Protonmail to communicate with the group, and as an investigation was launched involving them, the email provider has quickly handed over the user's IP address and other data like the device they were using[2]. After the news reached the public and sparked a controversy, claims about the lack of IP logging were swiftly removed from the website. The company tried to excuse their behavior by stating, that they do not have to comply with authorities such as EUROPOL, and although this may be true, in cases of investigations the bigger organizations from outside simply use the Swiss government as a middleman to get any request through that they wish. Protonmail is not anonymous and any information will be handed over when requested by the Swiss government, which does also cooperate with other investigative authorities, leading to essentially no protection in case of any such event.

Endorsement of Donald Trump by CEO Andy Yen on Twitter.

Tweet archive

Proton official response on the Proton subreddit

Proton announces partnership with Zoom, a non private messaging platform.

How to add Zoom meetings to event invitations

References[edit | edit source]

  1. https://web.archive.org/web/20210831234120/https://protonmail.com/
  2. https://techcrunch.com/2021/09/06/protonmail-logged-ip-address-of-french-activist-after-order-by-swiss-authorities/