🔔Notice: We have recently updated our privacy policy. Have a look here: Privacy policy

All submissions to the site are subject to the wiki's licence, CC 4.0 BY-SA, as found here

Steam: Difference between revisions

From Consumer Action Taskforce
Jump to navigation Jump to search
← Older edit
VisualWikitext
Fixed editing mistake that doubled the page text
 
(6 intermediate revisions by 4 users not shown)
Line 1: Line 1:
{{InfoboxProductLine
{{ProductPage
| Title = Steam
|infobox_logo=Steam.png
| Release Year = 2003
| Product Type = Video Game Distribution Platform
| In Production = Yes
| Official Website = https://store.steampowered.com
| Logo = Steam.png
}}
Steam is a digital video game distribution service and storefront operated by [[Valve|Valve Corporation]]. Launched in 2003, it has grown to become the largest digital distribution platform for PC gaming, with over 130 million monthly active users as of 2024. The platform offers digital rights management (DRM), server hosting, video streaming, and social networking services.<ref>[https://www.valvesoftware.com/en/about "At Valve we make games, Steam, and hardware."] ''Valve Corporation''.  2024. Retrieved January 17, 2025.</ref>


== Consumer Protection Summary ==
|infobox_1_key=Release Year
|infobox_1_value=2003


==== Privacy ====
|infobox_2_key=Product Type
* {{HoverImportant}} Collects extensive personal data including email, location, payment details, and device information<ref name="privacy-policy">[https://store.steampowered.com/privacy_agreement/ "Privacy Policy Agreement."] ''Steam''. February 14, 2024. Retrieved January 17, 2025.</ref>
|infobox_2_value=Video-game distribution platform
* {{HoverImportant}} Records and stores all user communications through platform features<ref name="privacy-policy"/>
* {{HoverImportant}} Keeps certain user data indefinitely for "gameplay consistency" even after account deletion<ref name="privacy-policy"/>
* Tracks gaming behavior including preferences, progress, playtime, and device usage<ref name="privacy-policy"/>
* Shares user data with game developers and third-party service providers<ref name="privacy-policy"/>
* Makes user profile data publicly available through Steamworks API<ref name="privacy-policy"/>
* Uses cookies and similar technologies for tracking across websites<ref name="privacy-policy"/>
* Retains transaction data for up to 10 years after account closure<ref name="privacy-policy"/>


==== Transparency ====
|infobox_3_key=In Production
* Provides clear refund policy for games (any game played less than 2 hours within 14 days)<ref name="subscriber-agreement">[https://store.steampowered.com/subscriber_agreement "Steam Subscriber Agreement."] ''Steam''. September 26, 2024. Retrieved January 17, 2025.</ref>
|infobox_3_value=Yes
* Maintains detailed system requirements information for all games<ref name="subscriber-agreement"/>
* Offers comprehensive privacy policy in accessible language<ref name="privacy-policy"/>
* Unclear processes for account termination and data removal<ref name="privacy-policy"/>
* Limited transparency about content moderation decisions<ref name="subscriber-agreement"/>
* Vague about specific data retention timeframes<ref name="privacy-policy"/>
* No clear disclosure of recommendation algorithm factors<ref name="privacy-policy"/>


==== Freedom ====
|infobox_4_key=Official Website
* {{HoverImportant}} Users do not own purchased games, only receive limited licenses<ref name="subscriber-agreement"/>
|infobox_4_value=https://store.steampowered.com
* {{HoverImportant}} Can terminate access to paid content at Valve's discretion<ref name="subscriber-agreement"/>
* No right to transfer or resell purchased games<ref name="subscriber-agreement"/>
* Imposes regional restrictions on game activation and playing<ref name="subscriber-agreement"/>
* Can unilaterally modify terms with 30-day notice<ref name="subscriber-agreement"/>
* Mandatory client updates required to access library<ref name="subscriber-agreement"/>
* Users must accept all changes to maintain access to purchased content<ref name="subscriber-agreement"/>
* No option to opt out of core data collection while using service<ref name="privacy-policy"/>


== Consumer Protection Incidents ==
|description='''Steam''' is a digital storefront and service for video-game distribution, operated by [[Valve|Valve Corporation]]. Launched in 2003, it has grown to become the largest digital-distribution platform for PC gaming, with over 130 million monthly active users as of 2024. The platform offers services for [[digital rights management]] (DRM), server hosting, video streaming, and social networking.<ref>[https://www.valvesoftware.com/en/about "At Valve we make games, Steam, and hardware."] ''Valve Corporation''.  2024. Retrieved January 17, 2025.</ref>


==== Terms of Service Modification (Sep. 2024) ====
|summary_privacy_1=Collects extensive personal data including email, location, payment details, and device information<ref name="privacy-policy">[https://store.steampowered.com/privacy_agreement/ "Privacy Policy Agreement."] ''Steam''. February 14, 2024. Retrieved January 17, 2025.</ref>
<!-- NOTICE: This is somewhat 'pro-Steam' for incidents intended to highlight things consumers should watch out for. If you feel the need, you may remove this incident. However, please don't replace it with the Wolfire Games class action (Valve won that case). It will take more work and citations to put a substantial incident here than some other services/companies. --><!-- There is a separate article about this issue: https://wiki.rossmanngroup.com/wiki/Valve_Removes_Arbitration_Requirement_From_Steam_Subscriber_Agreement
|summary_privacy_2=Records and stores all user communications through platform features<ref name="privacy-policy" />
Is there some way to link to a more in-depth article like Wikipedia does? -->
|summary_privacy_3=Keeps certain user data indefinitely for "gameplay consistency" even after account deletion<ref name="privacy-policy" />
In September 2024, Steam implemented significant changes to its subscriber agreement that altered user rights and game ownership terms. Additionally, they removed [[Forced Arbitration|forced arbitration]] from the Steam Subscriber Agreement.<ref>Carpenter, Nicole (September 27, 2024). [https://www.polygon.com/explained/457557/valve-arbitration-steam-subscriber-agreements "Valve removes arbitration from its Steam agreements — here's what that means for you"]. ''Polygon''. Retrieved January 17, 2025.</ref><ref>Rossmann, Louis (September 27, 2024). [https://www.youtube.com/watch?v=1f81qXxggo8 "Steam altered the terms of the sale; you'll be happy they altered it further!"] ''YouTube''. Retrieved January 17, 2025.</ref> Key changes included:
|summary_privacy_4=Tracks gaming behavior including preferences, progress, playtime, and device usage<ref name="privacy-policy" />
|summary_privacy_5=Shares user data with game developers and third-party service providers<ref name="privacy-policy" />
|summary_privacy_6=Makes user profile data publicly available through Steamworks API<ref name="privacy-policy" />
|summary_privacy_7=Uses cookies and similar technologies for tracking across websites<ref name="privacy-policy" />
|summary_privacy_8=Retains transaction data for up to 10 years after account closure<ref name="privacy-policy" />


* Enhanced ability to terminate accounts for violations
|summary_freedom_1=Users do not own purchased games, only receive limited licenses<ref name="subscriber-agreement">[https://store.steampowered.com/subscriber_agreement "Steam Subscriber Agreement."] ''Steam''. September 26, 2024. Retrieved January 17, 2025.</ref>
* Additional data collection and sharing provisions
|summary_freedom_2=Can terminate access to paid content at Valve's discretion<ref name="subscriber-agreement" />
* Modified dispute resolution procedures
|summary_freedom_3=No right to transfer or resell purchased games<ref name="subscriber-agreement" />
|summary_freedom_4=Imposes regional restrictions on game activation and playing<ref name="subscriber-agreement" />
|summary_freedom_5=Can unilaterally modify terms with 30-day notice<ref name="subscriber-agreement" />
|summary_freedom_6=Mandatory client updates required to access library<ref name="subscriber-agreement" />
|summary_freedom_7=Users must accept all changes to maintain access to purchased content<ref name="subscriber-agreement" />
|summary_freedom_8=No option to opt out of core data collection while using service<ref name="privacy-policy" />


==== Customer Database Hack (Oct. 2011) ====
|summary_transparency_1=Provides clear refund policy for games (any game played less than 2 hours within 14 days)<ref name="subscriber-agreement" />
|summary_transparency_2=It will mainly reference instances where the product prevents inspection or is intentionally confusing
|summary_transparency_3=Maintains detailed system requirements information for all games<ref name="subscriber-agreement" />
|summary_transparency_4=Offers comprehensive privacy policy in accessible language<ref name="privacy-policy" />
|summary_transparency_5=Unclear processes for account termination and data removal<ref name="privacy-policy" />
|summary_transparency_6=Limited transparency about content moderation decisions<ref name="subscriber-agreement" />
|summary_transparency_7=Vague about specific data retention timeframes<ref name="privacy-policy" />
|summary_transparency_8=No clear disclosure of recommendation algorithm factors<ref name="privacy-policy" />


In October 2011, Valve was forced to temporarily close the Steam Community forums following security breach concerns. Days later, the company confirmed that hackers had compromised one of its customer databases. The compromised database contained user information including encrypted credit card numbers, billing addresses, purchase histories, email addresses, and encrypted Steam account passwords.<ref>Johnson, Casey (November 10, 2011). [https://arstechnica.com/gaming/2011/11/valve-confirms-steam-hack-credit-cards-personal-info-may-be-stolen/ "Valve confirms Steam hack: credit cards, personal info may be stolen"]. ''Ars Technica''. Retrieved January 17, 2025.</ref>
|incidents_1_title=Modification to terms-of-service
|incidents_1_date=Sep. 2024
|incidents_1_text=<!-- NOTICE: This is somewhat 'pro-Steam' for incidents intended to highlight things consumers should watch out for. If you feel the need, you may remove this incident. However, please don't replace it with the Wolfire Games class action (Valve won that case). It will take more work and citations to put a substantial incident here than some other services/companies. -->
In September 2024, Steam implemented significant changes to its subscriber agreement that altered user rights and game ownership terms. Additionally, it removed [[Forced Arbitration|forced arbitration]] from the Steam Subscriber Agreement.<ref>Carpenter, Nicole (September 27, 2024). [https://www.polygon.com/explained/457557/valve-arbitration-steam-subscriber-agreements "Valve removes arbitration from its Steam agreements — here's what that means for you"]. ''Polygon''. Retrieved January 17, 2025.</ref><ref>Rossmann, Louis (September 27, 2024). [https://www.youtube.com/watch?v=1f81qXxggo8 "Steam altered the terms of the sale; you'll be happy they altered it further!"] ''YouTube''. Retrieved January 17, 2025.</ref> Key changes included:
*Enhanced ability to terminate accounts for violations
*Additional data collection and sharing provisions
*Modified dispute resolution procedures


At the time of disclosure, Valve stated they had no evidence that the encrypted credit card numbers or personally identifying information had been taken, nor was there evidence that the encryption on the credit card numbers or passwords had been cracked. However, they advised users to closely monitor their credit card activity and statements as a precautionary measure.
|incidents_2_title=Customer database hack
|incidents_2_date=Oct. 2011
|incidents_2_text=In October 2011, Valve was forced to temporarily close the Steam Community forums following security-breach concerns. Days later, the company confirmed that hackers had compromised one of its customer databases. The compromised database contained user information, including encrypted credit-card numbers, billing addresses, purchase histories, email addresses, and encrypted passwords for Steam accounts.<ref>Johnson, Casey (November 10, 2011). [https://arstechnica.com/gaming/2011/11/valve-confirms-steam-hack-credit-cards-personal-info-may-be-stolen/ "Valve confirms Steam hack: credit cards, personal info may be stolen"]. ''Ars Technica''. Retrieved January 17, 2025.</ref>


== References ==
At the time of disclosure, Valve stated they had no evidence that the encrypted credit-card numbers or personally identifying information had been taken, nor was there evidence that the encryption on the credit-card numbers or passwords had been cracked. Nevertheless, they advised users to closely monitor their credit-card activity and statements as a precautionary measure.
<references />
}}
[[Category:Products]]
<span></span><references />
[[Category:Valve Corporation]]

Latest revision as of 06:42, 29 January 2025


Basic Information
Release Year 2003
Product Type Video-game distribution platform
In Production Yes
Official Website https://store.steampowered.com

Steam is a digital storefront and service for video-game distribution, operated by Valve Corporation. Launched in 2003, it has grown to become the largest digital-distribution platform for PC gaming, with over 130 million monthly active users as of 2024. The platform offers services for digital rights management (DRM), server hosting, video streaming, and social networking.[1]

Consumer impact[edit source]

Privacy[edit source]

  • Collects extensive personal data including email, location, payment details, and device information[2]
  • Records and stores all user communications through platform features[2]
  • Keeps certain user data indefinitely for "gameplay consistency" even after account deletion[2]
  • Tracks gaming behavior including preferences, progress, playtime, and device usage[2]
  • Shares user data with game developers and third-party service providers[2]
  • Makes user profile data publicly available through Steamworks API[2]
  • Uses cookies and similar technologies for tracking across websites[2]
  • Retains transaction data for up to 10 years after account closure[2]

Freedom[edit source]

  • Users do not own purchased games, only receive limited licenses[3]
  • Can terminate access to paid content at Valve's discretion[3]
  • No right to transfer or resell purchased games[3]
  • Imposes regional restrictions on game activation and playing[3]
  • Can unilaterally modify terms with 30-day notice[3]
  • Mandatory client updates required to access library[3]
  • Users must accept all changes to maintain access to purchased content[3]
  • No option to opt out of core data collection while using service[2]

Transparency[edit source]

  • Provides clear refund policy for games (any game played less than 2 hours within 14 days)[3]
  • It will mainly reference instances where the product prevents inspection or is intentionally confusing
  • Maintains detailed system requirements information for all games[3]
  • Offers comprehensive privacy policy in accessible language[2]
  • Unclear processes for account termination and data removal[2]
  • Limited transparency about content moderation decisions[3]
  • Vague about specific data retention timeframes[2]
  • No clear disclosure of recommendation algorithm factors[2]

Consumer-protection incidents[edit source]

Modification to terms-of-service (Sep. 2024)

In September 2024, Steam implemented significant changes to its subscriber agreement that altered user rights and game ownership terms. Additionally, it removed forced arbitration from the Steam Subscriber Agreement.[4][5] Key changes included:

  • Enhanced ability to terminate accounts for violations
  • Additional data collection and sharing provisions
  • Modified dispute resolution procedures

Customer database hack (Oct. 2011)

In October 2011, Valve was forced to temporarily close the Steam Community forums following security-breach concerns. Days later, the company confirmed that hackers had compromised one of its customer databases. The compromised database contained user information, including encrypted credit-card numbers, billing addresses, purchase histories, email addresses, and encrypted passwords for Steam accounts.[6]

At the time of disclosure, Valve stated they had no evidence that the encrypted credit-card numbers or personally identifying information had been taken, nor was there evidence that the encryption on the credit-card numbers or passwords had been cracked. Nevertheless, they advised users to closely monitor their credit-card activity and statements as a precautionary measure.

References[edit source]

  1. ↑ "At Valve we make games, Steam, and hardware." Valve Corporation. 2024. Retrieved January 17, 2025.
  2. ↑ 2.00 2.01 2.02 2.03 2.04 2.05 2.06 2.07 2.08 2.09 2.10 2.11 2.12 "Privacy Policy Agreement." Steam. February 14, 2024. Retrieved January 17, 2025.
  3. ↑ 3.00 3.01 3.02 3.03 3.04 3.05 3.06 3.07 3.08 3.09 "Steam Subscriber Agreement." Steam. September 26, 2024. Retrieved January 17, 2025.
  4. ↑ Carpenter, Nicole (September 27, 2024). "Valve removes arbitration from its Steam agreements — here's what that means for you". Polygon. Retrieved January 17, 2025.
  5. ↑ Rossmann, Louis (September 27, 2024). "Steam altered the terms of the sale; you'll be happy they altered it further!" YouTube. Retrieved January 17, 2025.
  6. ↑ Johnson, Casey (November 10, 2011). "Valve confirms Steam hack: credit cards, personal info may be stolen". Ars Technica. Retrieved January 17, 2025.


Retrieved from "https://wiki.rossmanngroup.com/index.php?title=Steam&oldid=6504"