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Intel CPUs stability issue
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===Second statement=== After conducting analysis on the returned chips, Intel has determined that instability issues were caused by elevated operating voltage, stemming from a microcode algorithm that generated incorrect voltage requests. Customer support was organized as follows: users who purchased systems from OEMs or system integrators were directed to contact their vendor, those with boxed processors were advised to reach out to Intel Support, and tray processor users were instructed to contact their place of purchase. ====Official statement (July 22, 2024)<ref>[https://community.intel.com/t5/Processors/July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/1617113 Second statement]</ref>:==== <blockquote>Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor. Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation. Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. To help streamline the support process, Intel's guidance is as follows: *'''For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator -''' please reach out to your system vendor's customer support team for further assistance. *'''For users who purchased boxed 13th/14th Gen desktop processors -''' please reach out to Intel Customer Support for further assistance. *'''For users who purchased tray 13th/14th Gen desktop processors''' - please reach out to your place of purchase for further assistance. </blockquote> ====Statement update<ref>[https://www.reddit.com/r/intel/comments/1e9mf04/intel_core_13th14th_gen_desktop_processors/ Second statement update]</ref>==== The PR department subsequently updated the statement on [[Reddit]], integrating crucial details. A via oxidation manufacturing issue affected some early 13th Gen desktop processors, and it was resolved with improvements and screens in 2023. Analysis of instability reports seemed to indicate that a small percentage of cases were linked to this defect. It has also been confirmed that mobile 13th and 14th generation processors are not affected by any of these issues.<blockquote>So that you don't have to hun down the answer -> '''Questions about manufacturing or Via Oxidation as reported by Tech outlets:''' '''Short answer:''' We can confirm there was a via Oxidation manufacturing issue (addressed back in 2023) and that only a small number of instability reports can be connected to the manufacturing issue. '''Long answer:''' ''We can confirm that the via Oxidation manufacturing issue affected some early Intel Core 13th Gen desktop processors. However, the issue was root caused and addressed with manufacturing improvements and screens in 2023. We have also looked at it from the instability reports on Intel Core 13th Gen desktop processors and the analysis to-date has determined that only a small number of instability reports can be connected to the manufacturing issue.'' ''For the Instability issue, we are delivering a microcode patch which addresses exposure to elevated voltages which is a key element of the Instability issue. We are currently validating the microcode patch to ensure the instability issues for 13th/14th Gen are addressed.'' '''Question about Mobile 13th/14th Gen Stability issues''' ''So, from what we have seen on our analysis of the reported Intel Core 13th/14th mobile products we have seen that mobile products are not exposed to the same issue. The symptoms being reported on 13th/14th Gen mobile systems β including system hangs and crashes β are symptoms stemming from a broad range of potential software and hardware issues.'' ''As always, if you are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further help.'' I'll be on the thread for the next couple of hours trying to address any questions you folks might have. Please keep in mind that I won't be able to answer every question but I'll do my best to address most of them. Thanks Lex H. - Intel '''Edits:''' *Added answers to Oxidation questions and questions about Mobile Processors *Clarified short answer on Oxidation '''to''' that ''"there is a small number of instability reports connected to the manufacturing issue,"'' '''from''' "''but it is not related to the instability issue."'' *Link to Robeytech removed as this is not Intel's official guidance to test for the instability issue Intel Core 13th/14th Gen desktop processor instability issues. Intel is investigating options to easily identify affected processors on end user systems, </blockquote>
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