Editing Ex Ultra Engine ( Leadworks ) game engine (section)

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

===Incident on company rebranding===
'''Changing of the brand forced all users to upgrade to the new client. Users had new requirements to use in the login page (the email instead of username).'''

This change blocked the installed version for users of perpetual license showing “Please use the client application to log into your Ultra Engine account and ensure your license is active”. The perpetual license should not ask for re-checking the validity of the license and should work with what is installed.

The company changed the EULA with the new name and most references of Ultra engine were removed. 

As stated in the EULA “This SOFTWARE PRODUCT utilizes analytics to record statistics on actions performed within the software, in order to collect information to help improve the user experience. Analytics can be disabled in the program settings”. The requirement to update to the new version users are required to do extra checks if new tracking options have been added 

Another line in the EULA “This SOFTWARE PRODUCT is for personal use only and may be used by the Licensee, on one or more computers”. There is no mention that it requires an internet connection to use it, nor that users are forced to update or that it can be disabled remotely.

A compliant solution should be: inside the user's account on the ultra engine site there should be a button to download the program at the time of purchase or a newer version use it on one or more computers where scripts can be built. By having the download button under the account on their site, the license is confirmed so there is no need to contact the server while using it.


[[File:Screenshot 2025-04-04 092807.png|thumb]]
Evidence that the application was successfully installed on 28 of Jan 2025

Installation is not possible without proving a valid license is used. 

The screenshot shows that the installed version is no longer usable. No configuration changes are provided to continue to use the installed code.

The only option users are forced to use is to update everything to the latest client. 

This action is changing your local files including EULA and title of the application. You are no longer the owner of the version you purchased.






[[File:Discord screenshot.png|thumb]]

=== Incident on discord channel ===
The owner of the program is available on discord and messages were posted in hopes it will attract some comments or provide a fix.

Unfortunately the message was ignored by the owner and others only offered just the forced solution to update the client, without consideration of the initial request.

Recent release notes, do not contain any details regarding not contacting remote servers for normal usage.
[ Page showing the release of the new client <nowiki>https://www.leadwerks.com/community/topic/61318-release-notes/page/29/</nowiki> ][[File:Screenshot 2025-04-01 005812.png|thumb]]



Results on discord request: There is no response from the owner hence no fix is expected.   

The request to fix the installed old version or refund: 

<nowiki>https://www.leadwerks.com/community/topic/68238-violation-of-end-user-license-agreement/</nowiki>