Hisense H9G Smart TV

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Hisense H9G Smart TV

Basic Information
Release Year	2020
Product Type	Smart TV
In Production	No
Official Website	None found

Hisense H9G Smart TV was manufactured and sold by Hisense between 2020 and 2023. During that time, it was considered the company's flagship model, and still retails at $1,400 on Amazon as of February 2025. The H9G Smart TV runs off of Android TV operating system and had quite good ratings on internet review sites. Canadian models of this product were called Q9G.

Consumer impact summary

Hisense failed to offer recourse to consumers whose smart TVs broke due to faulty manufacturing. Where OEM replacement parts could have been provided or recalls could have been issued, Hisense instead forced its customers to waste their time, effort, and money to safely dispose of the 55"/65" TVs.

Incidents

Any incidents not mentioned here can be found in the Hisense H9G Smart TV category.

The model H9G/Q9G smart TVs were manufactured using a SK hynix chip on their main board. According to Youtuber Salem Techsperts, a batch of these chips provided to Hisense were defective, causing thousands of smart TVs to fail in the same manner: a bootloading loop. Hisense did not recall the product and provided no recourse for customers who, in some cases, had their TV break within two years of purchase. Hisense also made replacement main boards unavailable. OEM SK hynix H26M41204HPR chips could not be found online.

On September 26, 2024, Matthew Deyell filed a class action lawsuit against Hisense USA Corp for "concealing a known defect and failing to repair or reimburse affected consumers." The lawsuit alleges similar causes and effects occur in "2019-present Hisense 4K Android smart TVs, including the H8, H9, H65, U6, U8, and A6 series," none of which are currently offered on Hisense's website.

See also

Link to relevant theme articles or products with similar incidents.