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TP-Link

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TP-Link Systems is a hardware company known for its development of smart home and networking products.

Brands Under TP-Link[edit | edit source]

Hardware[edit | edit source]

Brand Background Information
TP-Link[1] TP-Link's overall brand, generally used for their consumer networking products.
TAPO[2] Branding generally used for TP-Link's consumer line of smart home products, including smart switches, lights, and security cameras.
Kasa Smart[3] Branding for an alternative line of smart home products from TP-Link. Less comprehensive than the TAPO line of products.
Omada[4] Branding used for TP-Link's enterprise line of networking products.
Vigi[5] Branding used for enterprise security cameras developed by TP-Link.
Aginet[6] Branding for alternative line of TP-Link modems and routers.

Software[edit | edit source]

Brand Background Information
HomeShield[7] Branding for home network protection software offered by TP-Link
Tapo Care[8] TP-Link's branding for their TAPO cameras' cloud storage subscription service.

Use of Forced Arbitration[edit | edit source]

TP-Link currently includes a forced arbitration clause in their terms of use[9][10] agreements. This arbitration clause has been present in TP-Link's terms of use since at least 2019[11].

Tapo App[edit | edit source]

The TP-Link Tapo app is required to set up and use Tapo smart devices. This app requires agreement to the TP-Link terms of use, which includes an arbitration clause, in order to continue setup or access Tapo smart devices.

  • The screen that appears when a user first opens the TP-Link Tapo app. Note that the "Continue" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
    The screen that appears when a user first opens the TP-Link Tapo app. Note that the "Continue" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
  • The screen that appears when a user first opens the TP-Link Tapo app. The user has accepted the terms of use and privacy policy documents, allowing them to proceed.
    The screen that appears when a user first opens the TP-Link Tapo app. The user has accepted the terms of use and privacy policy documents, allowing them to proceed.
  • The Tapo Terms of Use document as seen in the Tapo app.
    The Tapo Terms of Use document as seen in the Tapo app.
  • The Arbitration Clause found within the Tapo Terms of Use document, as seen in the Tapo app.
    The Arbitration Clause found within the Tapo Terms of Use document, as seen in the Tapo app.

Kasa App[edit | edit source]

The TP-Link Kasa app is required to set up and use Kasa smart devices. This app requires an account and agreement to the TP-Link terms of use, which includes an arbitration clause, in order to continue setup or access Kasa smart devices.

  • The first screen that appears upon opening the Kasa app. Note that there is no option to proceed without an account.
    The first screen that appears upon opening the Kasa app. Note that there is no option to proceed without an account.
  • The screen that appears when a user tries to create an account in the Kasa app. Note that the "Create Account" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
    The screen that appears when a user tries to create an account in the Kasa app. Note that the "Create Account" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
  • The account creation screen after user has accepted the terms of use and privacy policy documents. Note that the "Create Account" button is now able to be selected.
    The account creation screen after user has accepted the terms of use and privacy policy documents. Note that the "Create Account" button is now able to be selected.
  • The screen that appears in the Kasa app when a user attempts to sign into an account, but has not accepted the updated terms of service and privacy policy. The user cannot proceed past this screen without pressing "Confirm" which is not possible until the user has accepted the new terms.
    The screen that appears in the Kasa app when a user attempts to sign into an account, but has not accepted the updated terms of service and privacy policy. The user cannot proceed past this screen without pressing "Confirm" which is not possible until the user has accepted the new terms.
  • The screen that appears in the Kasa app when a user attempts to sign into an account, and has accepted the updated terms of service and privacy policy. The user can now proceed by pressing "Confirm."
    The screen that appears in the Kasa app when a user attempts to sign into an account, and has accepted the updated terms of service and privacy policy. The user can now proceed by pressing "Confirm."
  • The Kasa Terms of Use document as seen in the Kasa app. There is a typo in the document, as the word "Term" in the title should presumably be "Terms".
    The Kasa Terms of Use document as seen in the Kasa app. There is a typo in the document, as the word "Term" in the title should presumably be "Terms".
  • The Arbitration Clause found within the Kasa Terms of Use document, as seen in the Kasa app.
    The Arbitration Clause found within the Kasa Terms of Use document, as seen in the Kasa app.

Omada App[edit | edit source]

The TP-Link Omada app is required to set up and use Omada networking equipment. This app requires agreement to the TP-Link terms of use, which includes an arbitration clause, in order to continue setup or access Omada devices. Notably, the arbitration clause within the Omada app provides an option for the user to opt-out, as well as instructions on how to do so. This is better than nothing, but arbitration is still opted-in by default.

  • The screen that appears when a user first opens the TP-Link Omada app. Note that the "Continue" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
    The screen that appears when a user first opens the TP-Link Omada app. Note that the "Continue" text is greyed out, as the user has not agreed to the terms of use and privacy policy.
  • The screen that appears when a user first opens the TP-Link Omada app. The user has accepted the terms of use and privacy policy documents, allowing them to proceed.
    The screen that appears when a user first opens the TP-Link Omada app. The user has accepted the terms of use and privacy policy documents, allowing them to proceed.
  • The Omada Terms of Use document as seen in the Omada App.
    The Omada Terms of Use document as seen in the Omada App.
  • The Arbitration Clause found within the Omada Terms of Use document, as seen in the Omada app. Instructions are provided on how to opt-out of arbitration.
    The Arbitration Clause found within the Omada Terms of Use document, as seen in the Omada app. Instructions are provided on how to opt-out of arbitration.

Sources[edit | edit source]

  1. ↑ https://www.tp-link.com/us/
  2. ↑ https://www.tapo.com/us/
  3. ↑ https://www.kasasmart.com/us
  4. ↑ https://www.omadanetworks.com/
  5. ↑ https://www.vigi.com/us/
  6. ↑ https://service-provider.tp-link.com/aginet-solution/
  7. ↑ https://www.tp-link.com/us/homeshield/
  8. ↑ https://www.tp-link.com/us/tapocare/
  9. ↑ https://web.archive.org/web/20241227073235/https://www.tp-link.com/us/about-us/privacy/(December 27th, 2024) Retrieved January 15th, 2025
  10. ↑ https://web.archive.org/web/20241224185231/https://privacy.tp-link.com/web/official/terms-of-use?region=US(December 24th, 2024) Retrieved January 15th, 2025
  11. ↑ https://web.archive.org/web/20190325002650/https://www.tp-link.com/us/about-us/privacy/(March 25th, 2019) Retrieved January 15th, 2025
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