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Virgin media

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Virgin Media Limited/Virgin Media O2 Limited is a telecommunications company from Britain, founded in 2007, which provides telephone, television and internet services in the United Kingdom.

Anti Consumer Practices[edit | edit source]

Forced DNS Usage[edit | edit source]

Users of virgin media's routers aren't allowed to set their own DNS servers[1], being forced to use Virgin media's provided DNS servers, which are almost always slower and less reliable than using Cloudflare or Google dedicated DNS (1.1.1.1/8.8.8.8 respectively)[2]

The reason for Virgin Media forcing their own DNS servers isn't known, but they are used primarily to DNS block sites deemed "inappropriate" by them[3].

There are also privacy implications that come with allowing them access to your DNS queries[4], as normally they'd only be able to see what IPs you are connecting to i.e. google servers, but DNS queries also provide exact subdomains i.e. secret.youtube.com

Mitigation[edit | edit source]

Set your DNS servers manually on each of your devices to 1.1.1.1 or another reputable DNS provider.