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Thermaltake
Quick Introduction & Background
Thermaltake Technology Co., Ltd. is a Taiwanese multinational company specializing in PC hardware, peripherals, and gaming furniture. Founded in 1999 by Kenny Lin, the company is known for innovative products like the Golden Orb CPU cooler and RGB-enabled components, catering to PC enthusiasts and gamers worldwide. Its offerings include cases, cooling solutions, power supplies, and gaming peripherals under the Tt eSPORTS brand.
However, Thermaltake has faced criticism for its customer service. A notable controversy involves a $600 gaming chair that lacks replaceable or repairable parts, leaving customers unable to address issues like damage or wear. Complaints about unresponsive customer support have further fueled dissatisfaction among users.