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Consumer Protection Profile
From Consumer Action Taskforce
The Consumer Protection Profile (CPP) is intended to be an 'at-a-glance' summary of a product or organization.
Since objective commentary is vital, all pages using the CPP must adhere to the same standards.
Categories
There are strictly 3 categories:
- Privacy
- Transparency
- Freedom
Each category may have a status of:
- No Concerns
- Minor Concerns
- Moderate Concerns
- Significant Concerns
Deciding Statuses
Since each category is different, each needs different criteria by which a status is decided.
To decide the status for Privacy:
- No Concerns: There are no referenced incidents or contracts that negatively impact consumers' privacy
- Minor Concerns: There is at least 1 referenced incident or contract that negatively impacts consumers' privacy
- Moderate Concerns: There is at least 1 referenced incident or contract that proves that consumer data is shared with third parties
- Significant Concerns: There is at least 1 referenced incident or contract that proves that consumer data is sold to third parties
To decide the status for Transparency:
- No Concerns: There are no referenced incidents or contracts that bring the transparency of the company/service into question
- Minor Concerns: There is at least 1 case of unclear or undefined documentation of users' rights
- Moderate Concerns: There are 2 or more cases of unclear or undefined documentation of users' rights
- Significant Concerns: There is at least 1 referenced major incident involving transparency
To decide the status for Freedom:
- No Concerns: There are no referenced incidents or contracts that negatively impact consumers' freedom
- Minor Concerns: There is at least 1 referenced incident or contract that negatively impacts consumers' freedom
- Moderate Concerns: There is at least 1 referenced major incident pertaining to consumer freedom
- Significant Concerns: There is at least 1 referenced major incident that proves the company/product/service does not currently perform it's promised function
