Valve software was founded in 1996 by Gabe Newell and Mike Harrington. It is owner of steam which is a popular digital distribution service.

Legal disputes

Steam's predominance has led to Valve becoming involved in various legal cases. The lack of a formal refund policy led the Australian Competition and Consumer Commission (ACCC) to sue Valve in September 2014 for violating Australian consumer laws that required stores to offer refunds for faulty or broken products

sources

https://en.wikipedia.org/wiki/Steam_(service)#Legal_disputes