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Best Buy Discontinuation of Insignia Connect App
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On November 6, 2019, Best Buy discontinued support for its Insignia Connect app.[1] This resulted in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.[2][1] Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.[3][2] Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.[4]
Affected Products[1]
| Product | Model | Affected Functionality[3]
[citation needed ] |
|---|---|---|
| Insignia - Wi-Fi Smart Plug | NS-SP1X7[5] | Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. |
| Insignia - Wi-Fi Smart Plug with Power Metering capability | NS-SP1XM8[6] | Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. |
| Insignia - Wi-Fi Smart In-Wall Light Switch | NS-CH1XIS8[7] | Switch can no longer be toggled on or off remotely with the use of an app. |
| Insignia - 720p Wi-Fi Camera | NS-CH1IPC8[8] | "[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."[3] |
| Insignia WiFi Freezers |
[citation needed ] |
"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."[3] |
Sources
- ↑ 1.0 1.1 1.2 https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/(November 5th, 2019) Retrieved January 15th, 2025
- ↑ 2.0 2.1 https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine(December 12th, 2019) Retrieved January 15th, 2025
- ↑ 3.0 3.1 3.2 3.3 https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]
- ↑ https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/(November 9th, 2019) Retrieved January 15th, 2025
- ↑ https://web.archive.org/web/20240422085625/https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012(April 22nd, 2024) Retrieved January 15th, 2025
- ↑ https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000
- ↑ https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100
- ↑ https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603(April 22nd, 2018) Retrieved January 15th, 2025
