Netflix stream-quality controversy: Difference between revisions

added citation for terms of service blaming poor bandwidth not receiving a full bitrate stream even when internet connection is capable
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== Terms of Service analysis ==
== Terms of Service analysis ==


Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum, because of DRM. The TOS allows Netflix to claim the user's device faulty or the user's internet speed slow to justify this behavior{{Citation needed}}.
Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum, because of DRM. The TOS allows Netflix to claim the user's device faulty or the user's internet speed slow to justify this behavior with the line ''"The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities."'', even when a user's internet connection is more than sufficient for a 4K full bitrate stream. <ref>[[:File:Netflix terms of service covering streaming quality.png]]</ref><ref>https://help.netflix.com/legal/termsofuse</ref>


Netflix's Terms of Service (TOS) describes important information about video-quality limitations in Section 4.7, which states:
Netflix's Terms of Service (TOS) describes important information about video-quality limitations in Section 4.7, which states: