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Smartwool: Difference between revisions

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Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool.
Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool.


Smartwool changed their Terms of use on March 29th, 2004 to include language that forces consumers into [[arbitration]] agreements. Smartwool sent out an email to users that opts you into this agreement without an option to decline. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail as the only way.
On March 29th, 2004, Smartwool emailed customers in their database and automatically applied [[Forced Arbitration|forced arbitration]] to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail as the only way.
[[File:Smartwool Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.]]
[[File:Smartwool Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.]]

Revision as of 14:50, 17 January 2025

Quick Introduction & Background

Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool.

On March 29th, 2004, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail as the only way.

Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.