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HP Instant Ink: Difference between revisions
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| Official Website = https://instantink.hpconnected.com | | Official Website = https://instantink.hpconnected.com | ||
}}HP Instant Ink is a subscription service launched by [[HP Inc.]] for their printers in late 2013 <ref>[https://web.archive.org/web/20220503181925/https://www.therecycler.com/posts/hp-launches-new-instant-ink-programme/ HP launches new Instant Ink programme The Recycler via Internet Archive]</ref> | }}HP Instant Ink is a subscription service launched by [[HP Inc.]] for their printers in late 2013. <ref>[https://web.archive.org/web/20220503181925/https://www.therecycler.com/posts/hp-launches-new-instant-ink-programme/ HP launches new Instant Ink programme The Recycler via Internet Archive]</ref> Consumers with compatible printers can choose from five different plans based on their usage volume and receive a set amount of ink each month to cover that usage. The monthly price includes the relevant ink or toner, delivery, and recycling of used cartridges. | ||
In 2024, HP | In 2024, HP began offering paper in monthly plans for an additional fee in select countries such as the U.S., the UK, metropolitan France, and Germany. <ref>[https://instantink.hpconnected.com/us/en/l/v2/paper HP paper Add-on Service]</ref> | ||
Also in 2024, a new [[HP All-In Plan]], a printer lease | Also in 2024, a new [[HP All-In Plan]], a printer lease program, was announced. This program includes a printer that limits the number of pages you can print, effectively removing the ability to use other cartridges. <ref>[https://www.hp.com/us-en/all-in-plan/printers.html HP All In Plan]</ref> The program offers three different printers, each with various printing plans based on the number of pages to be printed, at different prices. | ||
==== Pricing ==== | ==== Pricing ==== | ||
As of January 2025, the pricing | As of January 2025, the pricing for each tier of the service for customers in the US was as follows: | ||
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=== Cost | === Cost Savings === | ||
HP claims that " | HP claims that "most customers save on ink and many save up to 50% compared to buying traditional ink cartridges." <ref>[https://www.hp.com/us-en/printers/instant-ink/faq.html#faq HP Instant Ink FAQ.]</ref> The cost savings are based on the monthly subscription cost of the 700 page/month "Business" plan of the program, and the results are compared to the cost per page to print ISO/IEC 24711 pages on A4 paper in color. | ||
The printers used in the study that | The printers used in the study that led to these findings in the 2022 and 2023 reports <ref>[https://keypointintelligence.com/HPInstantInk Keypoint Intelligence Study]</ref> were all HP branded, and the ink or toner was OEM (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink. | ||
=== Cancellation or Alteration of Plans === | |||
HP Instant Ink can be canceled at any time according to the terms of the service <ref>[https://instantink.hpconnected.com/us/en/terms HP Instant Ink Terms]</ref> with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected. | |||
HP Instant | |||
The HP All-in program can be canceled for free if done within 30 days of enrolling, and the printer is returned within 10 days of cancellation. However, if the subscription has been maintained for longer than 30 days and less than 24 months, there are additional fees to cancel (as per the FAQ on Jan 13). | |||
At the time of writing, the Basic printer starts at $6.99 per month ($83.88 per year), and cancellation after 30 days but before 12 months will cost $120 in fees. Before 24 months, it would cost $60 in fees. That is 143% and 71% of the per-year cost of this plan, respectively. | |||
=== Lawsuit === | === Lawsuit === | ||
On July 6, 2021, a class action lawsuit was filed against HP. <ref>[https://www.classaction.org/media/barnert-v-hp-inc.pdf Barnert v HP Inc.] Case File via classaction.org</ref> | |||
The main claims of the suit were: | The main claims of the suit were: | ||
* HP will block you from using cartridges or ink purchased outside of the | * HP will block you from using cartridges or ink purchased outside of the program, a fact they do not disclose. | ||
* Cartridges and toners are not always sent in time. | * Cartridges and toners are not always sent in time. | ||
* Sometimes cartridges are faulty on arrival. | * Sometimes cartridges are faulty on arrival. | ||
| Line 83: | Line 81: | ||
* Upon cancellation, you cannot use the remainder of your ink. | * Upon cancellation, you cannot use the remainder of your ink. | ||
In February 2023, HP settled the complaints, and the parties have filed for dismissal. <ref>[https://www.therecycler.com/posts/hp-settles-instant-ink-complaint/ HP settles Instant Ink Complaint]</ref> | |||
=== HP+ === | |||
HP+ is a free 6 months trial of HP Instant Ink that comes with a new printer. It is optional, but it is extremely easy for a user to activate HP+ during installation.<ref>https://www.pcmag.com/how-to/hp-instant-ink-vs-hp-plus-vs-hp-smart-which-ink-program-saves-you-the-most</ref> After activating HP+, the printer is permanently flashed with an updated firmware that will only accept HP genuine consumables.<ref>https://www-dodrukarki-pl.translate.goog/blog/dlaczego-drukarki-z-serii-hp-nie-obsluguja-zamiennikow?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=pl&_x_tr_pto=wapp</ref> | |||
All HP printer models ending with an "'''e'''" (for example ''HP OfficeJet 8035'''e''''') support activating HP+.<ref>https://support.shopperplus.com/en/support/solutions/articles/9000227500-hp-printers-models-ending-with-the-letter-e-does-not-recognize-compatible-cartridges</ref> When looking for a used HP printer beware of those models, as it's likely that previous owner activated HP+, so you won't be able to use cheaper non-OEM replacement ink cartridges/toner. | |||
== References == | == References == | ||
[[Category: | [[Category:Product Line]] | ||
[[Category:Lawsuits]] | |||
[[Category:anti-consumer]] | |||
[[Category:Subscription-based services]] | |||
Latest revision as of 10:42, 15 January 2025
| Basic Information | |
|---|---|
| Release Year | 2013 |
| Product Type | Subscription Service |
| In Production | Yes |
| Official Website | https://instantink.hpconnected.com |
HP Instant Ink is a subscription service launched by HP Inc. for their printers in late 2013. [1] Consumers with compatible printers can choose from five different plans based on their usage volume and receive a set amount of ink each month to cover that usage. The monthly price includes the relevant ink or toner, delivery, and recycling of used cartridges.
In 2024, HP began offering paper in monthly plans for an additional fee in select countries such as the U.S., the UK, metropolitan France, and Germany. [2]
Also in 2024, a new HP All-In Plan, a printer lease program, was announced. This program includes a printer that limits the number of pages you can print, effectively removing the ability to use other cartridges. [3] The program offers three different printers, each with various printing plans based on the number of pages to be printed, at different prices.
Pricing[edit | edit source]
As of January 2025, the pricing for each tier of the service for customers in the US was as follows:
| HP Instant Ink | |||||
|---|---|---|---|---|---|
| Light | Occasional | Moderate | Frequent | Business | |
| Pages / Month | 10 | 50 | 100 | 300 | 700 |
| $US / Month | 1.49 | 4.99 | 6.99 | 13.99 | 27.99 |
| Paper Plan | |||||
| +$US / Month | 0.79 | 1.99 | 3.49 | 5.99 | 10.99 |
| Total | 2.28 | 6.98 | 10.48 | 19.98 | 38.97 |
Cost Savings[edit | edit source]
HP claims that "most customers save on ink and many save up to 50% compared to buying traditional ink cartridges." [4] The cost savings are based on the monthly subscription cost of the 700 page/month "Business" plan of the program, and the results are compared to the cost per page to print ISO/IEC 24711 pages on A4 paper in color.
The printers used in the study that led to these findings in the 2022 and 2023 reports [5] were all HP branded, and the ink or toner was OEM (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink.
Cancellation or Alteration of Plans[edit | edit source]
HP Instant Ink can be canceled at any time according to the terms of the service [6] with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected.
The HP All-in program can be canceled for free if done within 30 days of enrolling, and the printer is returned within 10 days of cancellation. However, if the subscription has been maintained for longer than 30 days and less than 24 months, there are additional fees to cancel (as per the FAQ on Jan 13).
At the time of writing, the Basic printer starts at $6.99 per month ($83.88 per year), and cancellation after 30 days but before 12 months will cost $120 in fees. Before 24 months, it would cost $60 in fees. That is 143% and 71% of the per-year cost of this plan, respectively.
Lawsuit[edit | edit source]
On July 6, 2021, a class action lawsuit was filed against HP. [7]
The main claims of the suit were:
- HP will block you from using cartridges or ink purchased outside of the program, a fact they do not disclose.
- Cartridges and toners are not always sent in time.
- Sometimes cartridges are faulty on arrival.
- Prepaid return mailers are not always supplied.
- Upon cancellation, you cannot use the remainder of your ink.
In February 2023, HP settled the complaints, and the parties have filed for dismissal. [8]
HP+[edit | edit source]
HP+ is a free 6 months trial of HP Instant Ink that comes with a new printer. It is optional, but it is extremely easy for a user to activate HP+ during installation.[9] After activating HP+, the printer is permanently flashed with an updated firmware that will only accept HP genuine consumables.[10]
All HP printer models ending with an "e" (for example HP OfficeJet 8035e) support activating HP+.[11] When looking for a used HP printer beware of those models, as it's likely that previous owner activated HP+, so you won't be able to use cheaper non-OEM replacement ink cartridges/toner.
References[edit | edit source]
- ↑ HP launches new Instant Ink programme The Recycler via Internet Archive
- ↑ HP paper Add-on Service
- ↑ HP All In Plan
- ↑ HP Instant Ink FAQ.
- ↑ Keypoint Intelligence Study
- ↑ HP Instant Ink Terms
- ↑ Barnert v HP Inc. Case File via classaction.org
- ↑ HP settles Instant Ink Complaint
- ↑ https://www.pcmag.com/how-to/hp-instant-ink-vs-hp-plus-vs-hp-smart-which-ink-program-saves-you-the-most
- ↑ https://www-dodrukarki-pl.translate.goog/blog/dlaczego-drukarki-z-serii-hp-nie-obsluguja-zamiennikow?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=pl&_x_tr_pto=wapp
- ↑ https://support.shopperplus.com/en/support/solutions/articles/9000227500-hp-printers-models-ending-with-the-letter-e-does-not-recognize-compatible-cartridges
