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{{InfoboxCompany | |||
{{ | | Name = Arlo | ||
| | | Type = Public | ||
| | | Founded = 2014 | ||
| | | Industry = Hardware | ||
| | | Official Website = https://arlo.com/ | ||
| Official Website = https:// | |||
| Logo = Arlo New Logo.png | | Logo = Arlo New Logo.png | ||
}} | }} | ||
Arlo is a | Arlo is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers.<ref name=":0"> [https://en.wikipedia.org/wiki/Arlo_Technologies "Arlo Technologies"], wikipedia.org , sourced 20 Jan 2025</ref> | ||
== Consumer | ==Consumer protection summary== | ||
==== Privacy ==== | ====Privacy==== | ||
* The consumer may choose to provide Arlo with information such as birth information, sex, preferred language and medical condition for the Emergency Response service.<ref name=":1">https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices</ref> | * The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1"> [https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices Arlo privacy policy], arlo.com, , sourced 20 Jan 2025 </ref> | ||
* Arlo collects information from devices connected to the Arlo network. This includes IP | * Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | ||
* Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, sites the consumer visits before | * Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | ||
* Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | * Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | ||
* Information is used to improve Arlo services, to protect the company and to provide services.<ref name=":1" /> | * Information is used to improve Arlo services, to protect the company, and to provide services.<ref name=":1" /> | ||
* '''{{HoverImportant}}''' Shared Information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties" | * '''{{HoverImportant}}''' Shared Information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties."<ref name=":1" />''' | ||
* '''{{HoverImportant}}''' By default users are opted into interest based in-app advertising and sharing of information for online advertising purposes. | * '''{{HoverImportant}}''' By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.<ref name=":1" />''' | ||
==== Transparency ==== | ====Transparency==== | ||
* Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption" | *Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2">[https://www.arlo.com/en-us/privacy-pledge.html "Privacy pledge"], arlo.com, sourced 20 Jan 2025</ref> | ||
* Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>https://www.arlo.com/en-us/regulatory.html</ref> | *Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>[https://www.arlo.com/en-us/regulatory.html "Policies"], arlo.com, sourced 20 Jan 2025</ref> | ||
* "Arlo Secure Plan" subscribers are automatically opted out of interest based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | *"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | ||
==== Freedom ==== | ====Freedom==== | ||
* Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life</ref><ref>https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966</ref> | *Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">[https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life "End of Life for Arlo Legacy Cameras and Arlo Services",arlo.com, sourced 20 Jan 2025], arlo.com</ref><ref>[https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966 "Arlo Q End of Life Policy and Arlo Q"], Thread on arlo.com community forum, sourced 20 Jan 2025</ref> | ||
== Consumer | ==Consumer protection incidents== | ||
==== End of | ==== End of life for Arlo legacy cameras and services (Jul. 2023–Jan. 2025) ==== | ||
On July 1st 2023, Arlo announced two of their popular home security cameras | On July 1st of 2023, Arlo announced two of their popular home security cameras would be designated End Of Life (EOL). In January 1st of 2025, Arlo designated 6 more popular products to this category.<ref name=":3" /> | ||
While this designation does not immediately remove the use of the device, important features are discontinued: | While this designation does not immediately remove the use of the device, important features are discontinued: | ||
* These products no longer receive firmware and software updates.<ref name=":3" /> | *These products no longer receive firmware and software updates.<ref name=":3" /> | ||
* Free 7-day rolling cloud storage will no longer be available for these products.<ref name=":3" /> | *Free 7-day rolling cloud storage will no longer be available for these products.<ref name=":3" /> | ||
* Any more Arlo sees fit to remove in the future.<ref name=":3" /> | *Any more Arlo sees fit to remove in the future.<ref name=":3" /> | ||
Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras | Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.<ref>[https://www.youtube.com/watch?v=PrtbYu1OYhY "Arlo cameras take the L with disposable junk"], youtube.com, Louis Rossmann, sourced 20 Jan 2025</ref> | ||
== References == | ==References== | ||
<references /> | <references /> | ||
Latest revision as of 17:48, 22 January 2025
Arlo
| Basic information | |
|---|---|
| Founded | 2014 |
| Type | Public |
| Industry | Hardware |
| Official website | https://arlo.com/ |
Arlo is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers.[1]
Consumer protection summary[edit | edit source]
Privacy[edit | edit source]
- The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.[2]
- Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.[2]
- Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.[2]
- Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.[2]
- Information is used to improve Arlo services, to protect the company, and to provide services.[2]
- ! Shared Information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties."[2]
- ! By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.[2]
Transparency[edit | edit source]
- Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.[3]
- Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.[4]
- "Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.[3]
Freedom[edit | edit source]
Consumer protection incidents[edit | edit source]
End of life for Arlo legacy cameras and services (Jul. 2023–Jan. 2025)[edit | edit source]
On July 1st of 2023, Arlo announced two of their popular home security cameras would be designated End Of Life (EOL). In January 1st of 2025, Arlo designated 6 more popular products to this category.[5]
While this designation does not immediately remove the use of the device, important features are discontinued:
- These products no longer receive firmware and software updates.[5]
- Free 7-day rolling cloud storage will no longer be available for these products.[5]
- Any more Arlo sees fit to remove in the future.[5]
Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.[7]
References[edit | edit source]
- ↑ "Arlo Technologies", wikipedia.org , sourced 20 Jan 2025
- ↑ 2.0 2.1 2.2 2.3 2.4 2.5 2.6 Arlo privacy policy, arlo.com, , sourced 20 Jan 2025
- ↑ 3.0 3.1 "Privacy pledge", arlo.com, sourced 20 Jan 2025
- ↑ "Policies", arlo.com, sourced 20 Jan 2025
- ↑ 5.0 5.1 5.2 5.3 5.4 "End of Life for Arlo Legacy Cameras and Arlo Services",arlo.com, sourced 20 Jan 2025, arlo.com
- ↑ "Arlo Q End of Life Policy and Arlo Q", Thread on arlo.com community forum, sourced 20 Jan 2025
- ↑ "Arlo cameras take the L with disposable junk", youtube.com, Louis Rossmann, sourced 20 Jan 2025