VPNSecure.me terminated a "lifetime" license: Difference between revisions

(One intermediate revision by one other user not shown)

Line 1:

I've purchased a supposed Lifetime Subscription to VPNSecure.me in 2018. As of beginningof 2025 I cannot access any servers.

Line 8:

Line 10:

==[Incident]==

The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days)

==== Inactive Account Policy ====

To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access.

If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active.

We encourage all users to maintain regular activity on their accounts to avoid deactivation.

https://www.vpnsecure.me/terms-of-service/

===[Company]'s response===

Company hasn't responded to a support ticket asking to clarify the issue.

@@ Line 1: / Line 1: @@
+{{Irrelevant}}
 I've purchased a supposed Lifetime Subscription to VPNSecure.me in 2018. As of beginningof 2025 I cannot access any servers.
@@ Line 8: / Line 10: @@
 ==[Incident]==
 The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days)
+==== Inactive Account Policy ====
+To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access.
+If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active.
+We encourage all users to maintain regular activity on their accounts to avoid deactivation.
+https://www.vpnsecure.me/terms-of-service/
 ===[Company]'s response===
 Company hasn't responded to a support ticket asking to clarify the issue.