Skoda Citigo Move&Fun app discontinuation: Difference between revisions

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[[File:Skoda Sunset announcements.jpg|thumb|~~Announcement~~]]

[[File:Skoda Sunset announcements.jpg|thumb|Email announcement of app discontinuation]]

[[File:Official Leaflet When purchasing The Wehicle.jpg|thumb|~~Official_Leaflet_When purchasing_The_Wehicle~~]]

[[File:Official Leaflet When purchasing The Wehicle.jpg|thumb|Official leaflet advertising the app when purchasing the vehicle]]

[[File:Email thread SKODA Ignoring questions.jpg|thumb|Skoda ignoring questions trying to move topic away to not important topics as navigation. Instead of answering charging current control problem and paid subscription model for inferior service.]]

~~==[[Overview]]==~~

In early 2025, the automobile manufacturer ŠKODA Auto (subsidiary of VW group manufacturers of [[Volkswagen]] automobiles) announced the discontinuation of the Move&Fun mobile app, which was critical for [https://hu.wikipedia.org/wiki/%C5%A0koda_Citigo-e_iV ŠKODA Citigo-e iV] (also known as {{wplink|Volkswagen_Up#E-up|E-Up}}) owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.

In early 2025, ŠKODA Auto ~~Automaker~~ (~~Part~~ of ~~German~~ VW group) announced the discontinuation of the Move&Fun mobile app, which was critical for ŠKODA Citigo ~~eiV~~ owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.

==Background==

[[File:Skoda Lost Features.png|thumb|~~Lost_Features~~]]

[[File:Skoda Lost Features.png|thumb|Features tied to the app]]

The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.

[[File:Buy_skoda_connect.png|thumb|skodaConnect webpage reffering to buy the services]]

The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation<ref name="movefunapp">

{{cite web

|author=

|title=Citigo-e iV Connectivity

|url=https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity

|website=Skoda

|access-date= 26 Feb 2025

|url-status=live

|archive-url=https://web.archive.org/web/20190917210735/https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity

|archive-date=17 Sep 2019

}}</ref>. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.<ref name="disc-announce">

{{cite web

|author=

|title=Discontinuation announcement (dead url)

|url=https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995

|website=Skoda Communication

|url-status=dead

}}

See [[:File:Skoda Sunset announcements.jpg|screenshot of discontinuation anouncement]]

</ref>

==Application discontinuation==

The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience. The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription{{citation needed}} and an internet connection, contrasting with the original Bluetooth-based, free solution.

===Company's response===

ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app<ref name="disc-announce"/>. However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.

==Warranty Claims==

Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.<ref name="going-electric">

{{cite web

|author=

|title=Skoda discontinues Move&Fun App (German)

|url=https://www.goingelectric.de/forum/viewtopic.php?t=95061

|date=23 Oct 2024

|website=Going Electric

|language=DE

|access-date= 26 Feb 2025

|url-status=live

|archive-url=https://web.archive.org/web/20250226145721/https://www.goingelectric.de/forum/viewtopic.php?t=95061

|archive-date=26 Feb 2025

}}</ref>

===Claims===

Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.<ref name="going-electric"/><ref name="speakEV">

{{cite web

|author=

|date=31 Dec 2024

|title=CITIGOe iV Move&Fun app to be discontinued at the end of 2024

|url=https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/

|website=Going Electric

|access-date= 26 Feb 2025

|url-status=live

|archive-url=https://web.archive.org/web/20250226145752/https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/

|archive-date=26 Feb 2025

}}</ref>

===Response===

ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app.

===Outcome===

Outcome of these claims is currently pending, with no clear resolution as of February 2025.

==Consumer response==

Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.<ref name="going-electric"/><ref name="speakEV"/>

==Workaround==

Although the Move&Fun app has been removed from Google Play and Apple App Store, users of Android devices can still download the apk file from from third party repositories and side load it.{{Clarify|maybe add link to trusted source}}

==References==

==Original Terms of Service==

File:Original Terms of use 2020 for the app.pdf | Original Terms of Service

</gallery>

==Skoda App Screenshots==

File:Skoda app printscreen 01.png

File:Skoda app printscreen 02.png

File:Skoda app printscreen 03.png

File:Skoda app printscreen 04.png

File:Skoda app printscreen 05.png

File:Skoda app printscreen 06.png

File:Skoda app printscreen 07.png

File:Skoda app printscreen 08.png

File:Skoda app printscreen 09.png

File:Skoda app printscreen 10.png

File:Skoda app printscreen 11.png

File:Skoda app printscreen 12.png

File:Skoda app printscreen 13.png

File:Skoda app printscreen 14.png

File:Skoda app printscreen 15.png

File:Skoda app printscreen 16.png

File:Skoda app printscreen 17.png

File:Skoda app printscreen 18.png

File:Skoda app printscreen 19.png

File:Skoda app printscreen 20.png

File:Skoda app printscreen 21.png

File:Skoda app printscreen 22.png

File:Skoda app printscreen 23.png

File:Skoda app printscreen 24.png

File:Skoda app printscreen 25.png

File:Skoda app printscreen 26.png

File:Skoda app printscreen 27.png

File:Skoda app printscreen 28.png

</gallery>

[[Category:Volkswagen]]

[[Category:Skoda]]

@@ Line 1: / Line 1: @@
-[[File:Skoda Sunset announcements.jpg|thumb|Announcement]]
+[[File:Skoda Sunset announcements.jpg|thumb|Email announcement of app discontinuation]]
-[[File:Official Leaflet When purchasing The Wehicle.jpg|thumb|Official_Leaflet_When purchasing_The_Wehicle]]
+[[File:Official Leaflet When purchasing The Wehicle.jpg|thumb|Official leaflet advertising the app when purchasing the vehicle]]
+[[File:Email thread SKODA Ignoring questions.jpg|thumb|Skoda ignoring questions trying to move topic away to not important topics as navigation. Instead of answering charging current control problem and paid subscription model for inferior service.]]
-==[[Overview]]==
+In early 2025, the automobile manufacturer ŠKODA Auto (subsidiary of VW group manufacturers of [[Volkswagen]] automobiles) announced the discontinuation of the Move&Fun mobile app, which was critical for [https://hu.wikipedia.org/wiki/%C5%A0koda_Citigo-e_iV ŠKODA Citigo-e iV] (also known as {{wplink|Volkswagen_Up#E-up|E-Up}}) owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.
-In early 2025, ŠKODA Auto Automaker (Part of German VW group) announced the discontinuation of the Move&Fun mobile app, which was critical for ŠKODA Citigo eiV owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.
 ==Background==
-[[File:Skoda Lost Features.png|thumb|Lost_Features]]
+[[File:Skoda Lost Features.png|thumb|Features tied to the app]]
-The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.
+[[File:Buy_skoda_connect.png|thumb|skodaConnect webpage reffering to buy the services]]
+The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation<ref name="movefunapp">
+{{cite web
+|author=<!--not cited-->
+|title=Citigo-e iV Connectivity
+|url=https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
+|website=Skoda
+|access-date= 26 Feb 2025
+|url-status=live
+|archive-url=https://web.archive.org/web/20190917210735/https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
+|archive-date=17 Sep 2019
+}}</ref>. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.<ref name="disc-announce">
+{{cite web
+|author=<!--not cited-->
+|title=Discontinuation announcement (dead url)
+|url=https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995
+|website=Skoda Communication
+|url-status=dead
+}}
+See [[:File:Skoda Sunset announcements.jpg|screenshot of discontinuation anouncement]]
+</ref>
+==Application discontinuation==
+The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience. The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription{{citation needed}} and an internet connection, contrasting with the original Bluetooth-based, free solution.
+===Company's response===
+ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app<ref name="disc-announce"/>. However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.
+==Warranty Claims==
+Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.<ref name="going-electric">
+{{cite web
+|author=<!--not cited-->
+|title=Skoda discontinues Move&Fun App (German)
+|url=https://www.goingelectric.de/forum/viewtopic.php?t=95061
+|date=23 Oct 2024
+|website=Going Electric
+|language=DE
+|access-date= 26 Feb 2025
+|url-status=live
+|archive-url=https://web.archive.org/web/20250226145721/https://www.goingelectric.de/forum/viewtopic.php?t=95061
+|archive-date=26 Feb 2025
+}}</ref>
+===Claims===
+Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.<ref name="going-electric"/><ref name="speakEV">
+{{cite web
+|author=<!--not cited-->
+|date=31 Dec 2024
+|title=CITIGOe iV Move&Fun app to be discontinued at the end of 2024
+|url=https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
+|website=Going Electric
+|access-date= 26 Feb 2025
+|url-status=live
+|archive-url=https://web.archive.org/web/20250226145752/https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
+|archive-date=26 Feb 2025
+}}</ref>
+===Response===
+ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app.
+===Outcome===
+Outcome of these claims is currently pending, with no clear resolution as of February 2025.
+==Consumer response==
+Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.<ref name="going-electric"/><ref name="speakEV"/>
+==Workaround==
+Although the Move&Fun app has been removed from Google Play and Apple App Store, users of Android devices can still download the apk file from from third party repositories and side load it.{{Clarify|maybe add link to trusted source}}
+==References==
+{{reflist}}
+==Original Terms of Service==
+<gallery widths="120" heights="120" perrow="1" showfilename="yes">
+File:Original Terms of use 2020 for the app.pdf | Original Terms of Service
+</gallery>
+==Skoda App Screenshots==
+<gallery mode="slideshow" caption="Screenshots of the app in use">
+File:Skoda app printscreen 01.png
+File:Skoda app printscreen 02.png
+File:Skoda app printscreen 03.png
+File:Skoda app printscreen 04.png
+File:Skoda app printscreen 05.png
+File:Skoda app printscreen 06.png
+File:Skoda app printscreen 07.png
+File:Skoda app printscreen 08.png
+File:Skoda app printscreen 09.png
+File:Skoda app printscreen 10.png
+File:Skoda app printscreen 11.png
+File:Skoda app printscreen 12.png
+File:Skoda app printscreen 13.png
+File:Skoda app printscreen 14.png
+File:Skoda app printscreen 15.png
+File:Skoda app printscreen 16.png
+File:Skoda app printscreen 17.png
+File:Skoda app printscreen 18.png
+File:Skoda app printscreen 19.png
+File:Skoda app printscreen 20.png
+File:Skoda app printscreen 21.png
+File:Skoda app printscreen 22.png
+File:Skoda app printscreen 23.png
+File:Skoda app printscreen 24.png
+File:Skoda app printscreen 25.png
+File:Skoda app printscreen 26.png
+File:Skoda app printscreen 27.png
+File:Skoda app printscreen 28.png
+</gallery>
+[[Category:Volkswagen]]
+[[Category:Skoda]]